It’s National Consumer Protection Week

This is National Consumer Protection Week. As part of National Consumer Protection Week the Wisconsin Department of Transportation (WisDOT) Division of Motor Vehicles (DMV) explains its new verification process and alert tool to help consumers protect their identities.

Wisconsin DMV recently implemented a new automated identity verification process to help protect customers from potential fraud. The new safety feature is available on several DMV applications. It compares a person’s selfie photo, taken in the moment, with their photo on file with the DMV, as a method to verify the customer’s identity. When a customer wants to order a replacement driver license or ID card, for example, the customer opens the DMV application on a device that has a camera and then takes a selfie photo. If the image matches the customer’s photo on file with the DMV, the customer can continue with the application. A non-match will prevent the individual from using the online application.

Consumers can also get account activity alerts and receive confirmation of transactions taking place on their DMV account when they sign up for DMV’s eNotify, at wisconsindmv.gov/eNotify. This can help avoid fraudulent activities, such as an unwanted change of address or someone else ordering a replacement driver license or ID. Besides the alerts, eNotify also provides customers with renewal reminders for their plate, driver license or ID. If the renewal notification seems off-cycle, a customer can visit wisconsindmv.gov and confirm. More than one million Wisconsin residents have enrolled in eNotify.